Privacy Policy

Next Kin LPAs is the trading name used for our Lasting Power of Attorney document drafting and administrative support services in England and Wales. We are not a law firm and do not provide legal advice. For the purposes of UK data protection law, Next Kin LPAs is responsible for the personal information described in this policy. Email: [email protected] Website: https://nextkinlpa.co.uk Please use this email for privacy questions, requests to exercise your rights, or concerns about how we handle personal information.

The information we collect depends on how you use our website and services. It may include: • Contact and identity details, such as your name, date of birth, address, telephone number and email address • LPA application details, including information about attorneys, replacement attorneys, certificate providers, preferences, instructions and supporting information you choose to provide • Enquiry, callback and correspondence details • Payment and transaction information. Card payments are processed by our payment provider; we do not receive or store full card details • Technical information, such as device, browser, IP address and website activity, where collected through essential website functions Please only provide information about another person where it is necessary for the service and you are entitled to provide it.

We use personal information to: • Respond to enquiries and callback requests • Provide document drafting and administrative support for your LPA application • Communicate with you about your instructions, documents, payment and service updates • Arrange submission to the Office of the Public Guardian (OPG) where this is included in your service and you instruct us to do so • Process payments, prevent fraud and keep appropriate business records • Operate, secure and improve our website and services • Meet legal, regulatory and tax obligations We do not sell personal information. We will not use your details for direct marketing unless you have given us a clear choice to receive it.

Under UK GDPR, we process personal information only where we have a lawful basis. Depending on the circumstances, this will be: • Contract: to take steps you ask us to take before entering into an agreement and to provide the service you have requested • Legal obligation: to meet obligations that apply to us • Legitimate interests: to respond to enquiries, administer and protect our services, prevent fraud, and improve our website, provided your interests and rights do not override those interests • Consent: where we ask for and receive your consent, such as for optional marketing If you provide health or other special category information, we will only process it where a separate condition under Article 9 UK GDPR applies. This may include your explicit consent where appropriate.

We may share personal information only where necessary and lawful, including with: • The Office of the Public Guardian, where you instruct us to submit an application on your behalf • Payment providers that process payments securely • Website, hosting, communications and support providers that help us operate our services • Professional advisers, insurers, regulators, law enforcement or public authorities where required or permitted by law Our service providers may process information only to provide services to us and under appropriate contractual safeguards. If information is transferred outside the UK, we will use safeguards required by UK data protection law.

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including to provide our services, deal with queries or disputes, and meet legal, accounting or reporting requirements. LPA-related application records, correspondence and payment records are generally retained for up to six years after the relevant matter is concluded, unless a longer period is required or justified by law, a complaint, a dispute or an ongoing legal matter. We will then securely delete or anonymise the information where appropriate.

We use appropriate technical and organisational measures designed to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. Access is limited to people and providers who need it for legitimate business purposes. No online service can guarantee absolute security. Please take reasonable care when using email and contact us promptly if you believe your information or account details may have been compromised.

Our website uses essential cookies and similar technologies needed for core functions, security and your use of the site. Where we introduce optional analytics, advertising or other non-essential cookies, we will ask for your consent before placing them. You can manage cookies through your browser settings. Blocking essential cookies may affect how parts of the website work.

Subject to applicable law, you may have the right to request access to your personal information, correction of inaccurate information, deletion, restriction of processing, objection to certain processing, and data portability. You may also withdraw consent at any time where we rely on consent. To make a request, email [email protected]. We may need to verify your identity before responding. We aim to respond within one month, although the law allows more time in some complex cases.

Please contact us first at [email protected] if you have a concern about our use of personal information. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator. Information Commissioner's Office Website: https://ico.org.uk Helpline: 0303 123 1113

Our Bereavement Support service provides practical information, signposting and administrative support following a bereavement. It is not counselling, therapy, medical care, legal advice, financial advice or crisis support. We are not counsellors and do not provide mental health treatment. If you need emotional, medical or urgent support, please contact an appropriately qualified professional or an emergency service.

We may update this policy from time to time to reflect changes to our services, legal obligations or data handling practices. The latest version will be published on this page with its updated date. Where a change is material, we will take appropriate steps to bring it to your attention.